Watches your support inbox or HubSpot tickets, scores each new ticket by urgency (refund / outage / complaint = high; general question = low), drafts an initial reply for the easy ones, and tells you which ones need a human first.
Example request
FAQ: free shipping over $50, 30-day returns, M/L/XL sizing chart at /sizing. High-value: any customer who has placed >3 orders.
No agent fee
Plus compute at provider rates and the platform fee — itemized per run. New accounts start with $5 of free credit.
Customer Support Triager scans your support inbox (Gmail) and HubSpot ticket queue at a cadence you set, scores each ticket on three signals — urgency, customer value, sentiment — and outputs a prioritized work queue. For straightforward tickets (FAQ matches, simple billing questions, order status), it drafts a first-response reply that you approve before sending. For high-stakes tickets (refund requests over a threshold, angry customers, mentions of legal/cancellation/competitor), it skips the draft and surfaces them at the top with a one-sentence summary of why this needs you personally. Use **Instructions** to seed the FAQ context ("common questions: shipping times, sizing, returns"), define what counts as a high-value customer ("anyone on Pro tier"), or restrict scope ("only HubSpot tickets, ignore Gmail").